Defive / Legal
Effective since October 2026
All Defive products are made to order. Production takes an estimated 7 to 14 working days, counted from the moment payment is verified by admin.
Your order enters the production queue once payment is confirmed. You will receive an email notification whenever the order status changes.
Working days run from Monday to Friday. Saturdays, Sundays, and national holidays are not counted as working days.
The 7–14 working day estimate does not include the courier's delivery time.
Defive operates a no refund policy. Orders already in the production queue cannot be cancelled and their funds cannot be returned in any form.
Make sure the size, color, and shipping address are correct before completing checkout.
The only exception is a genuine manufacturing defect. You must include an unedited, continuous unboxing video within a maximum of 2×24 hours after receiving the package.
Orders ship via JNE, J&T, Sicepat, and POS with rates calculated automatically through Calve. Packages are dispatched from Serpong, South Tangerang.
The tracking number will appear on the Track Order page once admin marks the order as shipped.
Payment is a manual transfer to the BCA account shown on the checkout page. The transfer receipt can be uploaded during checkout or afterwards on the Track Order page.
Admin verifies payment within a maximum of 1×24 working hours.
Registered customers earn 1 point per Rp 10,000 of the product subtotal. Points are credited after admin confirms the order.
Points can be redeemed at checkout at a value of 1 point = Rp 100, up to a maximum of 50% of the product subtotal.
Orders outside Indonesia are not priced automatically. Our team calculates shipping and import charges by hand once your order comes in, then sends you the final total.
We calculate the international rate after your order comes in, because carrier rates change often. You do not pick a courier at checkout. The final total is sent to you by email before you transfer.
A packing fee for export-grade packaging is added when we quote your order. The amount is listed separately in the final total breakdown.
Import duty, VAT, and any other customs charges in the destination country are the buyer's responsibility. We include our estimate in the final total; the customs authority's own bill still follows the destination country's rules.
You only transfer once we have sent the final total. The order stays "Awaiting Quote" until the calculation is done, and the payment receipt can only be uploaded after that.
The no refund policy applies to international orders as well. Once production starts, an order cannot be cancelled and funds cannot be returned, including where a parcel is held or returned by customs.
